services
IT Anywhere has been delivering managed IT services to SMEs for over 20 years. We fully manage your operational IT environment — from security and infrastructure to user support — with clearly defined SLAs (service level agreements) and a transparent fixed-price model.
Our Managed IT Services are built around three functional pillars, aligned with our core values: security, reliability, and partnership.
MONITORING & SECURITY
Security Monitoring
- 24/7 monitoring of infrastructure, endpoints, and user environments (MDR - Managed Detection & Response)
- Detection of anomalies and suspicious activities (XDR - Extended Detection & Response)
- Real-time reporting via secure access
Patch & Update Management
- Regular checks and installation of security updates
- Management of OS, application, and firmware patches
- Reporting on status and exceptions
Threat Protection
- Integration of antivirus, antispam, and antimalware solutions
- Verification of functionality and update status for all components
- Analysis of alerts and automated response actions
External Cybersecurity Expertise
- Access to specialized knowledge through trusted partners
- Support for complex security challenges and audits
- Integration within existing monitoring and security processes
WANT TO LEARN MORE ABOUT OUR APPROACH OR TOOLS?
Contact us!Infrastructure management
IT Anywhere has gained the insight into what works in SME environments. We ensure stable IT infrastructures through standardized processes and our own tools for management, monitoring, and maintenance.
Document Management & Knowledge Base
- Centralized and up-to-date documentation of your IT environment
- Secure access to configurations, network diagrams, licenses, and procedures
- Full transparency and historical records
Network Monitoring System
- 24/7 monitoring of servers, network components, and endpoints
- Automatic detection and alerting of anomalies
- Real-time indicators available via a secure portal
Morning Check
Daily verification between 6:00 and 8:00 AM by our engineering team:
- Availability and status of all servers
- Verification of overnight tasks: backups, batch jobs, SQL scripts
- Update checks for antivirus, antispam, antimalware, and other security components
WANT TO LEARN MORE ABOUT OUR APPROACH OR TOOLS?
Contact us!Service desk
IT Anywhere has gained the insight into what works in SME environments. We provide responsive end-user support through a streamlined Service Desk with direct accessibility and integrated tools.
Personal Support
- Every business day from 8:00 AM to 5:00 PM
- Direct contact with our Service Desk
- Available in Dutch, French, and English
Ticketing Tool
- System for logging and tracking user requests
- Clear status display and ticket prioritization
- Structured approach based on ITIL
- Integration with internal processes and SLAs (service level agreements)
Asset Management Tool
- Overview of all IT equipment: desktops, laptops, monitors, printers, switches, external storage, and other peripherals
- Inventory of software used per user or device
- Integrated management of hardware and software assets